If you can connect your device to the adapter but what you can see on your device isn’t visible on your second screen, the adapter’s firmware may be out of date. Solution 3: Update the adapter’s firmware If you’re still having trouble after checking your connections, try Solution 3. Make sure the electrical outlet you’re using for USB power is working properly.Use a USB extension cord if you need more length for your USB connector.If the HDTV, monitor, or projector you’re connecting to doesn’t have a USB charging port, you can use the USB charging port on a device power supply or any other USB charger.Make sure the USB end of the adapter is plugged into a USB power source. Use the included HDMI extension cable if needed. Make sure the HDMI end of the adapter is connected to the HDMI port on your HDTV, monitor, or projector.Make sure both the HDMI end and USB end of the adapter are connected correctly. Solution 2: Check your HDMI and USB connections If installing updates doesn’t help, try Solution 2. You may need to restart your device after the updates have installed. If updates are available, they will install automatically.
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